Efie Returns Policy

We want you to be happy with the products you purchase from us and absolutely love them.  If something’s not right, you can return the product to us within 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or flowers cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
    1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
      Refunds (if applicable):
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      We will also notify you of the approval or rejection of your refund.
       If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
      or original method of payment, within 5-7 days, depending on your card provider.
       Late or missing refunds (if applicable):
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
      There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at info@efiestudios.co.uk.
      Sale items (if applicable):
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
      Exchanges (if applicable):
      We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@efiestudios.co.uk.
       
      Shipping:
      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
      If you would like more information on your legal rights, contact your local Trading Standards Office www.tradingstandards.uk or Citizens Advice Bureau www.citizensadvice.org.ukPlease be aware that we are not currently part of any online or alternative dispute resolution schemes but for your information here is a link to the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/Nothing in these Ts&C's excludes or limits your legal rights (also referred to as your statutory rights).